Computer & Internet

UK Visa: overseas customers to pay for email inquiries

All electronic (e-mail) inquiries by Visa customers to the British High Commission from outside the United Kingdom, UK, would attract a fee as from June 1.

Through the Media Officer, Joseph Abuku, in Abuja on Monday, the high commission made it known in a report to UK Visas & Immigration customer care operations.

The report states, the changes would help reduce government costs and ensure anyone who benefits from the UK immigration system make an appropriate contribution.

Changes were also made to the opening hours and phone numbers, and reduction in the number of languages offered to 8 including English, and customers who contacted the UK Visas and Immigration by email would pay a fee of £5.48.


“Effective today (June 1), email inquiries by Visa customers from overseas will attract a fee.

“How you contact UK Visas and Immigration is changing.

“From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK. The new contract will see a number of changes for customers.”

“You will need to pay using a credit or debit card for contacting us by email.

“The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.

“The way you pay to use the telephone service will remain the same using a credit or debit card.

“If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.”


The UK mission, however, stated that there were no changes to services for customers contacting from inside the UK.

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